Illuminet Logo

Illuminet Logo

Menu

90 Day Rapid Improvement Spin Cycle

Inspiration, Innovation, Transformation

Service can be the differentiator between customer loyalty and losing customers. It costs far more to get new customers than it does to
retain existing ones. Managers are often tied up firefighting and salvaging relationships rather than selling new business.

Common symptoms of this can be:

  • Struggling with client and user complaints
  • Experiencing high levels of incidents
  • Being swamped by user requests
  • Bracing for impact for the next risk to become an event
  • Service is inconsistent leaving stakeholders uncertain


Talk to us about starting your 90 day plan


Our unique methodology is designed to provide everything you need to deliver tangible results quickly

  • A ‘lift and drop’ project plan with clear deliverables for each stage
  • Ready to use templates, tools and techniques
  • Strong visualisation theme throughout, ensuring clear progress and status reporting
  • Value driven, focused on the things that matter most
  • Collaborative and motivational 
  • Training your team with a strong, repeatable methodology and an easy to understand Guidebook
  • Supported throughout with an onsite guide, skilled and experienced in ensuring success

 

email us for further information

With resources often limited, our Rapid Improvement Spin Cycle is a time bound solution, a sprint rather than a marathon, that delivers tangible results which are quantifiable and easy to assess. 

The benefits of this methodology are:

  • Improved service consistency
  • Reduced failure costs
  • Improved service provision
  • Improved service resilience

Our consultants are skilled and experienced in ensuring success, and for a fixed price of £30k + vat, you will benefit from our support throughout, including 30 days on-site facilitation, and our comprehensive toolkit designed to provide everything you need for continuous improvement.

A new, brighter way of thinking ...